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Frequently Asked Questions

• Q: I've lost my password. What do I do?
• A: No problem. Simply use our online form here to retrieve your password.

• Q: Why isn't my log-in working?
• A: Please double-check that you are entering your email address correctly. It is very common for people to miss-spell it or add a ".au" where there shouldn't be one. If you are still having problems, use our online form here to retrieve your password.

• Q: How do I suspend/delete my profile, or stop rebilling?
• A: Simply go here to select from various options. You must be logged in for this link to work.

• Q: Why won't you answer my messages?
• A: We answer every message. Please double-check you have entered the correct email address, as a lot of replies we try to send end up bouncing back to us. Also, check your junk mail folder in case our reply was incorrectly filtered.