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Frequently Asked Questions

Q: I’ve lost my password & your password-reset form isn’t working.

A: No problem. Simply use our online form here to reset your password.

Q: Why isn't my log-in working?

A: lease double-check that you are entering your email address correctly. It is very common for people to miss-spell it or add a ".au" where there shouldn't be one. If you are still having problems, use our online form here to reset your password.

Q: How do I suspend/delete my profile, or stop rebilling?

A: Simply go here to select from various options. You must be logged in for this link to work.

Q: Why won't you answer my messages?

A: We answer every message. Please double-check you have entered the correct email address, as a lot of replies we try to send end up bouncing back to us. Also, check your junk mail folder in case our reply was incorrectly filtered.